Privacy Notice

Last updated: March 21, 2025

Introduction

Ponuz, located in León, Guanajuato, Mexico, is responsible for collecting your personal data, the use given to them, and their protection.

1. Personal Data Collected

Your personal information will be used to provide the services and products offered by Ponuz (an artificial intelligence software platform for business task management, organization, and efficiency improvement), to inform you about changes or updates, to invite you to events or promotions, and to evaluate the quality of the service provided.

Required Information

  • Full name (both for the person who creates the company account and for collaborators who join)
  • Email address
  • Contact phone number
  • Trade name and/or corporate name (if registering as a company)
  • Company size, number of employees, country, and industry in which it operates
  • Company description (optional)
  • Beta code (optional) to access a 40-day free trial
  • Tax details if an invoice is required

Additional Data

  • When using the platform, users may provide personal or company information (e.g., documents uploaded to the "Dashboard" or information entered into the AI-powered chats).

  • The software uses artificial intelligence models and Pinecone data storage to enhance the experience and remember information that you choose to provide to the platform.

  • We use third-party services for user authentication (Auth0), payment processing (Stripe), hosting and storage (Vercel, Heroku), and artificial intelligence models (OpenAI, xAI).

2. How Your Personal Data is Used

  • Registration on the platform and access to your user account

  • Operation of our sections: the AI chat, the Dashboard, the Collab feature, and the Settings section

  • Notifications regarding improvements, changes, or updates to the service

  • Enhancement of the experience and personalization of the AI software

  • Sending satisfaction surveys, event invitations, or promotional offers

  • Handling billing and payment processing based on your chosen plan

  • Fulfilling legal obligations or responding to authority requests as required

3. Data Transfer and Responsibility

Your data may be transferred and processed, both within the country and internationally, by service providers and the competent authorities. In particular:

  • Ponuz uses APIs and technologies from third parties (Auth0, Stripe, OpenAI, xAI, Pinecone, Vercel, Heroku, and others) to deliver its services.

  • By integrating these services, Ponuz does not exercise direct control or responsibility over how these platforms handle data on their end.

  • Ponuz is not responsible for the use of personal data that is collected and managed directly by these third parties.

4. ARCO Rights

You have the right to access, rectify, cancel, or oppose the processing of your personal data, as well as to revoke any consent you may have given for such processing.

To exercise these rights, please:

  1. Send an email to contact@ponuz.com with the subject "Personal Data."
  2. Provide full identification as the data subject (attaching documentation or proof that supports your identity).
  3. Clearly indicate the scope of your request (which personal data you wish to modify, rectify, delete, or oppose its use).

We will respond to your request within 72 business hours from receipt of your email; you will be notified by email of our decision and any actions taken.

5. Changes to the Privacy Notice

Ponuz reserves the right to make changes or updates to this Privacy Notice at any time, resulting from new legal requirements, our own needs, or changes in our business model. Any modifications will be notified via the ponuz.com website.

Contact Us

For any questions about this Privacy Notice, please contact us at contact@ponuz.com